Refund policy
Returns
We do not offer exchanges. Eligible returns must be requested within 14 days of receiving your order. Items must be unused, unopened and in their original condition and packaging. Customers are responsible for return postage where applicable.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if your item is faulty, damaged or incorrect. Please include your order number and clear photos of the item and packaging so we can review the issue and resolve it.
Non-Returnable Items
For health, hygiene and food-safety reasons, we cannot accept returns for:
- Food, sweets, snacks or drinks that are perishable or liable to deteriorate or expire rapidly.
- Beauty, body-care, skincare, supplements or personal-care products that were supplied sealed for hygiene or health-protection reasons and have been opened or unsealed after delivery.
- Any item that has been used, damaged, altered or is no longer in a resalable condition due to handling beyond what would reasonably be necessary to inspect the product.
- Gift cards.
Sale Items
Sale, clearance, discounted and promotional items are not eligible for any additional or discretionary returns or refunds offered by THE USA EDIT.
Refunds
Once your return has been received and inspected, we will notify you if your refund has been approved. Approved refunds will be issued to your original payment method. Express delivery upgrades are non-refundable beyond any amount required by law.
For any return or refund enquiries, please contact hello@theusaedit.com.